Who we are
Govind Pansari operates a storefront app for dry fruits, spices, sweets and gift hampers for delivery in eligible areas of Agra, India. This policy describes how information is handled through the app and this website.
Information we handle
Account information includes your name, phone number and email when provided. Delivery information includes saved addresses, map coordinates and recipient contact details. We handle basket, order, payment status and delivery records. The app can register a notification token and basic device or app-version information. Images you choose to upload, such as a profile photo or delivery proof, are also handled for that feature.
Why we use it
We use information to manage accounts, check delivery availability, fulfil orders, coordinate store staff and assigned riders, show order updates, handle payments and respond to support requests. Diagnostic reporting, when enabled, helps investigate app errors. We do not sell your personal information or share it with advertisers or data brokers.
Location & device permissions
Customer location helps place a map pin and check your delivery area when you use location features and grant permission. You can use a saved address instead. For delivery riders, foreground location sharing supports active deliveries and customer tracking. Camera or photo-library access is used when you choose to capture or upload an image. Notification permission lets the app send updates. Manage permissions at any time in your device settings.
Service providers & sharing
Supabase provides authentication, database and storage services. Firebase Cloud Messaging supports push notifications. Sentry may process diagnostic information when crash reporting is configured. Map and geocoding services receive the location or search information needed for those features. Store staff and assigned delivery riders receive information needed to fulfil their orders. Information may also be disclosed where legally required.
Payments
Available payment methods appear at checkout. When online payment is available, Razorpay processes payment details through its payment interface. We use transaction references and payment status to confirm orders; we do not store your card, UPI or bank credentials ourselves.
Your choices & account deletion
Edit or remove saved addresses in the app. Manage notifications from your profile and device settings. To request account deletion, open Profile → Delete Account. Active orders may need to be resolved before deletion can complete. For questions, data-copy requests or help with deletion, use Help & Support in the app.
How long information is kept
Order history supports past-order viewing and reordering. Some transaction records may need to be retained for accounting, tax, dispute resolution or other legal requirements. On account deletion, personal information not needed for these purposes is deleted or anonymised. Retention depends on the record and the purpose for keeping it.
This website
These pages do not contain advertising trackers, analytics scripts or web forms. Fonts and illustrations are served with the website. Your hosting provider may receive standard request information, such as your IP address and browser details, when serving a page. Links to external app stores, once available, are subject to those services’ policies.
Children
The service is intended for adults placing grocery and gifting orders. It is not directed at children under 18.
Questions & policy updates
For privacy questions, access requests or deletion support, open Help & Support in the Govind Pansari app. We may update this policy when the service changes and will revise the date on this page.
Need a hand?
Open Profile → Help & Support in the app for questions about your information.
About the app ↗